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ViaCAD Pro 7 install (#4394)
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wingnut  
#1 Posted : Monday, June 18, 2012 12:48:36 PM(UTC)
wingnut

Rank: Junior Member

Joined: 12/22/2007(UTC)
Posts: 12
I just purchased an update from ViaCAD pro 6 to ViaCAD pro 7 and I installed the new software and got my authorization number and everything worked just fine while I was using it, the problem is when I exit the program and try to reload it later. It changes the serial number and I must register again in order to get a new authorization number for the new serial number to work. Surely I'm not going to have to do this every time I want to load up ViaCAD pro7? Thanks in advance for any help.

PS
I'm running windows 7 home premium
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reinhardtjh  
#2 Posted : Thursday, June 21, 2012 3:54:38 AM(UTC)
reinhardtjh

Rank: Junior Member

Joined: 5/25/2007(UTC)
Posts: 17
United States
I may be remembering wrong, but I think this was a problem when you didn't install as the administrator under Windows. I might be thinking of a problem under Vista... I'm a Mac user normally, but I do deal with some Windows machines. If you right click on the installer then you should get an menu option to "Run as Administrator". Try that and see if it makes a difference.
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Tim Olson  
#3 Posted : Thursday, June 21, 2012 7:33:31 AM(UTC)
Tim Olson

Rank: Senior Member

Joined: 2/2/2007(UTC)
Posts: 5,447
United States

Was thanked: 502 time(s) in 353 post(s)
>>but I think this was a problem when you didn't install as the administrator >>under Windows.

Yes try this. If it still persists then contact tech support at:

Technical Support Phone :
312-470-1759
800-856-9601

Technical Support Email:
[email protected]


Tim
Tim Olson
IMSI Design/Encore
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wingnut  
#4 Posted : Thursday, June 21, 2012 6:33:13 PM(UTC)
wingnut

Rank: Junior Member

Joined: 12/22/2007(UTC)
Posts: 12
I finally had to get technical support to show me how to get it right. All is well now.
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