logo
NOTICE:  This is the new PunchCAD forum. You should have received an email with your new password around August 27, 2014. If you did not, or would like it reset, simply use the Lost Password feature, and enter Answer as the security answer.
Welcome Guest! To enable all features please Login or Register.

Notification

Icon
Error
Crashes on hitting Rendering
Options
Go to last post Go to first unread
Previous Topic Next Topic
Art  
#1 Posted : Wednesday, November 15, 2023 11:55:25 AM(UTC)
Art

Rank: Senior Member

Joined: 3/15/2007(UTC)
Posts: 282

Was thanked: 1 time(s) in 1 post(s)
Starting about a month ago I wrote Punch about a problem that I was having with I am using Sharkcad Pro version 14.1.0 build 1635. on a mac running 10.13.6 with 48 gb ram.

I have sent videos showing that with no parts, just the application open, it crashes upon hitting "render". As far as I know the rest of the application works with no problems. I have gone back to using Shark Pro 11.

I have been using this product and its predecessors for somewhere around 25 years and have come to expect responsive support.

I am now receiving no responses from U.Zubair, Punch Software | QA/Support Engineer and wonder what I should expect as far as resolution of this problem.

Back to top
Tim Olson  
#2 Posted : Saturday, November 18, 2023 1:56:49 PM(UTC)
Tim Olson

Rank: Senior Member

Joined: 2/2/2007(UTC)
Posts: 5,378
United States

Was thanked: 441 time(s) in 323 post(s)
Hello Art

It sounds like something may be corrupt with the install. Can you rename your current build (ie add 1635) and download the 1641 build from:

http://www.masterviacad.com/beta/beta.php

If 1641 still crashes, we can try something else...

Tim


Tim Olson
IMSI Design/Encore
Back to top
Art  
#3 Posted : Wednesday, November 22, 2023 4:29:54 PM(UTC)
Art

Rank: Senior Member

Joined: 3/15/2007(UTC)
Posts: 282

Was thanked: 1 time(s) in 1 post(s)
Thanks Tim!

Unfortunately, the exact same crash occurs. It crashes immediately when I touch render, otherwise stable. I have never had this problem using SharkCad Pro 11.

Thanks

Art

I just tried 1635 with my 2012 Macbook Pro running 10.13.6 (16gb) and the exact same crash occurs. Nobody else is having this problem? I cannot be the only user with Jalopy computers. Again, the Macbook is totally stable and happy with Shark Pro 11.

Edited by user Wednesday, November 22, 2023 4:37:39 PM(UTC)  | Reason: Not specified
Back to top
Tim Olson  
#4 Posted : Thursday, November 23, 2023 1:42:21 PM(UTC)
Tim Olson

Rank: Senior Member

Joined: 2/2/2007(UTC)
Posts: 5,378
United States

Was thanked: 441 time(s) in 323 post(s)
Art

Can you send me the log file mentioned in the email?

It might helps us track the location in the code.

Tim

Tim Olson
IMSI Design/Encore
Back to top
Art  
#5 Posted : Tuesday, December 5, 2023 6:31:58 AM(UTC)
Art

Rank: Senior Member

Joined: 3/15/2007(UTC)
Posts: 282

Was thanked: 1 time(s) in 1 post(s)
Did the log file help?

Art
Back to top
thanks 1 user thanked Art for this useful post.
damhave on 12/5/2023(UTC)
Users browsing this topic
Guest
Forum Jump  
You cannot post new topics in this forum.
You cannot reply to topics in this forum.
You cannot delete your posts in this forum.
You cannot edit your posts in this forum.
You cannot create polls in this forum.
You cannot vote in polls in this forum.

Powered by YAF.NET 2.1.2 | YAF.NET © 2003-2023, Yet Another Forum.NET