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grahamdesign  
#1 Posted : Monday, May 7, 2018 4:54:00 PM(UTC)
grahamdesign

Rank: Senior Member

Joined: 2/21/2007(UTC)
Posts: 115
Man
United States
Location: USA

Thanks: 7 times
Tim and Todd

Installed Shark FX v10 Build, upgraded to High Sierra and now I'm caught in re-registration loop.

Keep getting asked for registration, now it won’t accept this Auth Code and when I try to re-register online it says I've timed out.

Oh and the email link in the registration form [email protected] is no bueno...

What's the story guys?
Brian Graham
Mac OS Ventura 13.6.3
Mac mini Apple M1
16GB
1TB SSD
Shark FXv 14 Build 1641
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Tim Olson  
#2 Posted : Monday, May 7, 2018 5:05:51 PM(UTC)
Tim Olson

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Joined: 2/2/2007(UTC)
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Hi Brian


The most common issue is the online form has old data in it from your browser cache. Try hitting refresh.


Tim
Tim Olson
IMSI Design/Encore
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grahamdesign  
#3 Posted : Monday, May 7, 2018 5:12:50 PM(UTC)
grahamdesign

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Joined: 2/21/2007(UTC)
Posts: 115
Man
United States
Location: USA

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Hi Tim, thanks for the prompt reply.

Tried your suggestion in both Safari and Chrome, but to no avail.
Brian Graham
Mac OS Ventura 13.6.3
Mac mini Apple M1
16GB
1TB SSD
Shark FXv 14 Build 1641
Back to top
WWW
Tim Olson  
#4 Posted : Monday, May 7, 2018 6:17:46 PM(UTC)
Tim Olson

Rank: Senior Member

Joined: 2/2/2007(UTC)
Posts: 5,447
United States

Was thanked: 502 time(s) in 353 post(s)

I sent you a new serial number via private email.

Tim
Tim Olson
IMSI Design/Encore
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thanks 1 user thanked Tim Olson for this useful post.
grahamdesign on 5/7/2018(UTC)
Todd Quinlan  
#5 Posted : Wednesday, May 9, 2018 1:41:45 PM(UTC)
Todd Quinlan

Rank: Administration

Joined: 4/20/2007(UTC)
Posts: 97

Was thanked: 7 time(s) in 7 post(s)
Another issue could be that you have been given an invalid authorization code. If you use Autofill in any of the fields of the online registration form, depending on your browser, the Node ID field can be changed and when you submit the form, it will create an invalid authorization code.

Fill in the form without using autofill to be sure you receive the proper corresponding authorization code.
Todd Q
CAD Support Specialist
Encore Software/ IMSI Design
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thanks 1 user thanked Todd Quinlan for this useful post.
grahamdesign on 5/9/2018(UTC)
grahamdesign  
#6 Posted : Wednesday, May 9, 2018 6:12:57 PM(UTC)
grahamdesign

Rank: Senior Member

Joined: 2/21/2007(UTC)
Posts: 115
Man
United States
Location: USA

Thanks: 7 times
Thanks Todd!
Brian Graham
Mac OS Ventura 13.6.3
Mac mini Apple M1
16GB
1TB SSD
Shark FXv 14 Build 1641
Back to top
WWW
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