"Save" locks up ViaCAD 10 - General

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hatch		#1 Posted : Monday, April 2, 2018 7:17:09 PM(UTC)
Rank: Guest Joined: 3/25/2016(UTC) Posts: 18 Thanks: 1 times		Hi! The fact one loosing his work on trying to save a new drawing is very sad ... Facts: ViaCAD v10.0.5 Build 1359 (MacAppStore Version) MacOS: 10.13.4 Procedure: start a new drawing draw a circle press Command+S do save enter a non-existing file name, let's say "a2" press enter ... after these simple steps, ViaCAD shows a bare file dialog were the file icons are gone, just the dysfunctional buttons and input fields are left. I couldn't find any way to get out of this file dialog but killing the app. Escape and cancel button don't work. I suspect this is related to other issues related to the save mechanism of the Mac Appstore Version already posted in this forum and filed as bug report too. In order to get rid of the problem with saving, I asked support to convert my MacAppStore Version into a regular one, but unfortunately never got a response back. Regards.


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jdi000		#2 Posted : Monday, April 2, 2018 7:50:12 PM(UTC)
Rank: Administration Joined: 7/29/2007(UTC) Posts: 1,862 Thanks: 1 times Was thanked: 87 time(s) in 81 post(s)		Hello hatch Did you upgrade versions of Mac or ViaCAD since the original time you bought and downloaded the program. If you just use file menu to save instead of the keys does it behave the same? What support did you contact and when? Have you submitted bug report? And to what link did you use? Regards Jason
		Windows 11, 10


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hatch		#3 Posted : Monday, April 2, 2018 8:54:58 PM(UTC)
Rank: Guest Joined: 3/25/2016(UTC) Posts: 18 Thanks: 1 times		Hi Jason! as far as I remember the upgrade from ViaCAD 9 to ViaCAD 10 was forced by the fact that after upgrading Mac OS to High Sierra (10.13) ViaCAD 9 stopped working and I were told to upgrade to ViaCAD 10 since ViaCAD 9 was no longer supported. After upgrading, I deleted ViaCAD 9 from my Mac and ViaCAD 10 was updated one time with a release which came out on the Mac App Store. My MacOS is up to date too. The support request was filed in December 2017 using this link: http://www.punchcadlabs.com/page10/page10.php The error happens only when saving to a new file and it does not make any difference if invoked by shortcut or menu option. Regards. Originally Posted by: jdi000 Hello hatch Did you upgrade versions of Mac or ViaCAD since the original time you bought and downloaded the program. If you just use file menu to save instead of the keys does it behave the same? What support did you contact and when? Have you submitted bug report? And to what link did you use? Regards Jason


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Tim Olson		#4 Posted : Monday, April 2, 2018 11:38:50 PM(UTC)
Rank: Senior Member Joined: 2/2/2007(UTC) Posts: 5,447 Was thanked: 502 time(s) in 353 post(s)		Email Todd at [email protected] and he should be able to help out. Tim Edited by user Monday, April 2, 2018 11:40:27 PM(UTC) \| Reason: Not specified
		Tim Olson IMSI Design/Encore


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Todd Quinlan		#5 Posted : Tuesday, April 3, 2018 1:34:06 PM(UTC)
Rank: Administration Joined: 4/20/2007(UTC) Posts: 97 Was thanked: 7 time(s) in 7 post(s)		Yes, please feel free to email me as Tim mentioned. We are looking into the issue with the Mac App store version, but in the mean time, I can surely convert you over to the Encore version to get you past this issue.
		Todd Q CAD Support Specialist Encore Software/ IMSI Design


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hatch		#6 Posted : Tuesday, April 3, 2018 7:01:46 PM(UTC)
Rank: Guest Joined: 3/25/2016(UTC) Posts: 18 Thanks: 1 times		Thanks guys ... making contact. Regards.


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hatch		#7 Posted : Wednesday, April 4, 2018 5:50:09 PM(UTC)
Rank: Guest Joined: 3/25/2016(UTC) Posts: 18 Thanks: 1 times		Up and running ... no issues so far. After converting from the MAS version to the regular version the workflow regarding the save functionality turned out stable and works as expected. Want to thank all of you pointing me into the right direction and for the prompt support I received. Regards.


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