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ViaCad 10 - registration issues - "Unable to save..."
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flatpack  
#1 Posted : Monday, August 28, 2017 8:39:44 PM(UTC)
flatpack

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Having a bit of a stumbling block at the moment..

Bought VC 10 today, downloaded and installed. Unfortunately I may have some issue at my end that is not permitting the registration from being saved.

I'm running 10.12.6 on a macbook pro. Here is the error message I get after I register, and it says registration complete:

"Unable to save registration info for sysprefs"

Sounds like a permissions error maybe? Perhaps something quite simple..

I opened a support ticket and also sent a PM to Tim.. Unfortunately I haven't heard back from anyone yet, so if anyone else might know what to do please help.
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flatpack  
#2 Posted : Tuesday, August 29, 2017 11:02:13 AM(UTC)
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Anyone? Please help.. Have not heard back from Tim or the Tech-support people..

Maybe everyone is still on summer vacation?

Thanks!

Edited by user Tuesday, August 29, 2017 11:04:16 AM(UTC)  | Reason: Not specified
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jdi000  
#3 Posted : Tuesday, August 29, 2017 1:00:04 PM(UTC)
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Originally Posted by: flatpack Go to Quoted Post
Anyone? Please help..

Thanks!


Hello

http://www.punchcad.com/c-26-support

Try calling Phone: 800-856-9601

Regards

Jason
Windows 11, 10
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thanks 1 user thanked jdi000 for this useful post.
flatpack on 8/29/2017(UTC)
flatpack  
#4 Posted : Tuesday, August 29, 2017 1:07:20 PM(UTC)
flatpack

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Thank you Jason, I was able to call them and the tech guy is on vacation.

The other guy there did have some advice and stayed with me on the phone. Gave me a new SN and while it did say "Registration Successful", the next window that popped up again said reg info was unable to be saved. See image.

I tried changing permissions on the VC app to Read+Write for everyone, but to no avail.

Also, I can only try 3 times with the SN before it says I've reached the "maximum number of allowed activates"


Originally Posted by: jdi000 Go to Quoted Post
Originally Posted by: flatpack Go to Quoted Post
Anyone? Please help..

Thanks!


Hello

http://www.punchcad.com/c-26-support

Try calling Phone: 800-856-9601

Regards

Jason

Edited by user Tuesday, August 29, 2017 1:14:26 PM(UTC)  | Reason: Not specified

flatpack attached the following image(s):
Screen Shot 2017-08-29 at 2.04.32 PM.png (12kb) downloaded 3 time(s).

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Tim Olson  
#5 Posted : Wednesday, August 30, 2017 11:35:17 AM(UTC)
Tim Olson

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"Unable to save registration info for sysprefs"

>>Sounds like a permissions error maybe?

Yes definitely a permissions issue. Are you admin on the machine?

Tim
Tim Olson
IMSI Design/Encore
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Guest  
#6 Posted : Wednesday, August 30, 2017 11:43:02 AM(UTC)
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Originally Posted by: Tim Olson Go to Quoted Post
"Unable to save registration info for sysprefs"

>>Sounds like a permissions error maybe?

Yes definitely a permissions issue. Are you admin on the machine?

Tim




Noted – that's what I thought that it was a permissions error. Yes I am logged in as admin.

I'm stuck....
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flatpack  
#7 Posted : Wednesday, August 30, 2017 11:45:32 AM(UTC)
flatpack

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Originally Posted by: Tim Olson Go to Quoted Post
"Unable to save registration info for sysprefs"

>>Sounds like a permissions error maybe?

Yes definitely a permissions issue. Are you admin on the machine?

Tim



Noted – that's what I thought that it was a permissions error. Yes I am logged in as admin.

I'm stuck....


*Sorry for posting twice – forgot to log in earlier.

Edited by user Wednesday, August 30, 2017 11:48:39 AM(UTC)  | Reason: Not specified
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flatpack  
#8 Posted : Wednesday, August 30, 2017 12:38:02 PM(UTC)
flatpack

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What I've done so far:

– ensured that Library permissions are set to Read+Write for admin (as well as Application Support)
– re-registered several times with three different SN's provided by the help desk


each time VC pro 10 is registered, it is fine until I close it.

When I try to reopen the application, it asks for the registration file again.

At this point I have exhausted all my chances to use the serial numbers as they have a max. activation of 3x total.

They tell me that Tech support will be back next Tuesday from vacation, but I was hoping to get this working before then.

Hoping someone on here can shed some light on what I can try next.

Thank you.
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jdi000  
#9 Posted : Wednesday, August 30, 2017 12:45:09 PM(UTC)
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Did you reboot the PC after installing and registering? I have seen where just closing the program and opening without rebooting right after successful registration causes it to not save registration.

Regards

Jason
Windows 11, 10
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flatpack  
#10 Posted : Wednesday, August 30, 2017 12:53:47 PM(UTC)
flatpack

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Originally Posted by: jdi000 Go to Quoted Post

Did you reboot the PC after installing and registering? I have seen where just closing the program and opening without rebooting right after successful registration causes it to not save registration.

Regards

Jason




I understand and thanks for the suggestion. I did try quitting and re-starting to no avail. I'm using a mac which usually works immediately after install+registration.

The problem happens immediately after I hit the register button. First a dialog box pops up that says Registration Successful. I hit the OK button on it. Immediately following that, a new window pops up that says "Unable to save registration info for sysprefs." I hit OK again and VC Pro 10 continues to open.

When I go to Preferences>Registration, I can see my name and the Serial Number.

But as soon as I quit out of VC and try to re-open it, the registration is indeed NOT saved and I am stuck being asked to fill everything out again to re-register.
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rokoko  
#11 Posted : Wednesday, August 30, 2017 1:00:28 PM(UTC)
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hi, what you can try is to create an additional completely new user in system preferences -> users (new user with administrator permissions). then login as the new user and try to register again. hope that helps,

regards
viacad pro 10 powerpackpro, viacad pro 9 german, mac
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flatpack  
#12 Posted : Wednesday, August 30, 2017 2:03:11 PM(UTC)
flatpack

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Originally Posted by: rokoko Go to Quoted Post
hi, what you can try is to create an additional completely new user in system preferences -> users (new user with administrator permissions). then login as the new user and try to register again. hope that helps,

regards




Thank you I appreciate the advice – it might work, but I do not have anymore Serial numbers to use..
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Tim Olson  
#13 Posted : Thursday, August 31, 2017 10:58:04 AM(UTC)
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Can you private email me your Node Id from Preferences: Registration and I can manually create a serial number that should override the issue you are seeing.

Tim
Tim Olson
IMSI Design/Encore
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felixrodriguez244@gmail.com  
#14 Posted : Saturday, September 30, 2023 4:55:37 PM(UTC)
felixrodriguez244@gmail.com

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Im having the same issue occur is this forum still active, is there anyone that can help? Tried calling the number up top, as well as emailing, just not having any luck.
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Tim Olson  
#15 Posted : Sunday, October 1, 2023 8:28:33 PM(UTC)
Tim Olson

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If you are having problems registering an old product, I suggest you contact Encore support.


Tim
Tim Olson
IMSI Design/Encore
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