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ViaCAD9 not working on Mac OS X 10.10 Yosemite - Error 209 Fingerprint Mismatch
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mohit  
#1 Posted : Sunday, October 19, 2014 3:20:48 PM(UTC)
mohit

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Hi,

I upgraded to OS X 10.10 yesterday and when I opened the ViaCAD9 it is giving me an error 209, Fingerprint Mismatch. When I press next it ask me to put activation code. I put the activation code I received when I purchased the software on 4-Oct-2014. On top of the activation code field it gives some type of code also and ask to contact support. I uninstalled and installed the software also, using the backup DVD I got, but was getting the same error. Anybody else has the same problem?

Your help is greatly appreciated.

Thank you,

Mohit
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thanks 1 user thanked mohit for this useful post.
Steve on 11/8/2014(UTC)
Tim Olson  
#2 Posted : Sunday, October 19, 2014 7:25:54 PM(UTC)
Tim Olson

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Hello Mohit
Please contact tech support using the link in the News and Announcement forum. Look at the FingerPrint Error post.
Regards
Tim
Tim Olson
IMSI Design/Encore
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leonp  
#3 Posted : Sunday, October 19, 2014 10:12:49 PM(UTC)
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Hello Tim,

I'm having a similar problem after upgrading to Yosemite 10.10. I'm using Shark Fx V7 (926?) & after upgrading I needed to get a new authorisation code which I'm used to ... every time I do a upgrade of my computer.
BUT I turned on the computer to the shark & I need to get a new code again ... every time I start the computer I need to get a new code. I'm sure from past experience that I can do this a limited number of times.

In the past I have called punch CAD, which isn't a small thing as I'm in australia, now if you don't get someone straight away, they don't have you wait in a queue, they hang up on you. I don't know how i can get any help.

regards,

Leon Prucha


Originally Posted by: Tim Olson Go to Quoted Post
Hello Mohit
Please contact tech support using the link in the News and Announcement forum. Look at the FingerPrint Error post.
Regards
Tim
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Tim Olson  
#4 Posted : Monday, October 20, 2014 9:50:33 AM(UTC)
Tim Olson

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Hi Leon
It may be you've exceeded activations. Private mail me your serial number and I'll send you a new Shark FX code.

Tim
Tim Olson
IMSI Design/Encore
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Jean-Francois Jacques  
#5 Posted : Monday, October 20, 2014 2:00:26 PM(UTC)
Jean-Francois Jacques

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Same problem here with Yosemite 10.10..and V7. Anyway on this computer we use V9.
METEORE DESIGN / KEKO Stand
Jean-Francois Jacques, Industrial Designer
SharkCad Pro V14 B1653
Platform macOS 14 Sonoma
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macnavi  
#6 Posted : Monday, October 20, 2014 3:46:48 PM(UTC)
macnavi

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I have been running the Yosemite beta for a few months now and every time there was an update, I had to request an activation code to get both ViaCad 2D/3D v8 and v9 to work again. Luckily, I received the code the same day. I was told to de-activate the software before updating, but there is no de-activation in the menu.

I just mention this to give you more information if you are trying to solve this issue for the long term.
My model steam trams at Tramfabriek.nl

Mac OS X El Capitan 10.12.5 - VC Pro v12
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Tim Olson  
#7 Posted : Tuesday, October 21, 2014 1:35:07 PM(UTC)
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>> if you are trying to solve this issue for the long term.

I will be bringing it up at next development meeting with Encore.

Tim
Tim Olson
IMSI Design/Encore
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mohit  
#8 Posted : Saturday, October 25, 2014 10:20:42 AM(UTC)
mohit

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Thank you Tim. I got the code within 24 hours after sending the e-mail and now the software is working fine.

Mohit
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gruenix  
#9 Posted : Sunday, October 26, 2014 2:38:02 PM(UTC)
gruenix

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Hi all,
I'm new to ViaCad v9, I bought from the Apple (Mac) App Store . I'm wondering if it's safe to move on to 10.10 or should I wait for an update ? It would be bad to loose the software right now. I guess the licensing of software from the App store is probably handled differently and I hope Apple got it right. Did anyone update system already ?
thx gruenix
ViaCAD Pro beta (PowerPack) build 1145 (ViaCAD Pro 9 build 1109) - MacBookPro 17" 10.9.5 - Thunderbolt display
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Tem  
#10 Posted : Monday, October 27, 2014 12:28:38 PM(UTC)
Tem

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It would be helpful to be able to manage a software license(s).

On the Mac side, I was not able to find:
1. Transfer License (off of one of my computers), but not delete it.
2. Transfer to a different computer.
These 2 features would make the license issue less of an "issue".

Thanks!

Tem
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Guest  
#11 Posted : Wednesday, October 29, 2014 5:42:45 AM(UTC)
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Hi
I've encountered the same problem (fingerprint error) for Viacad Pro9 on OSX 10.9.5.
Every time i start the program it gives me a new request number…i cannot stay with this window open for 24H …waiting for a new serial!

I tried to send you a request via the link you provided, but, because i'm out of USA (France exactly) i can give a phone number…so i can't send you the email.

Hopefully my Viacad Pro 8 is still working…but i need to work with the 9 version that i bought this summer !

Thanks for answering
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diego1968  
#12 Posted : Wednesday, October 29, 2014 5:44:45 AM(UTC)
diego1968

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Originally Posted by: Guest Go to Quoted Post
Hi
I've encountered the same problem (fingerprint error) for Viacad Pro9 on OSX 10.9.5.
Every time i start the program it gives me a new request number…i cannot stay with this window open for 24H …waiting for a new serial!

I tried to send you a request via the link you provided, but, because i'm out of USA (France exactly) i can give a phone number…so i can't send you the email.

Hopefully my Viacad Pro 8 is still working…but i need to work with the 9 version that i bought this summer !

Thanks for answering


Sorry, i didn't login when i wrote this post ;-)

Wait for your answer, thank you
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Tim Olson  
#13 Posted : Wednesday, October 29, 2014 10:03:13 AM(UTC)
Tim Olson

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Hi Diego

I'm sorry but I cannot fix the issue myself. You will need to use the link as I do not have access to the registration system. Encore applies it after EvoSoft provides the software.

http://support.encore.co...frm.aspx?product_id=2820

Copy the request code and close your window. You do not need to keep it open until you receive the activation from Encore.

Kind Regards

Tim

Edited by user Wednesday, October 29, 2014 10:16:08 AM(UTC)  | Reason: Not specified

Tim Olson
IMSI Design/Encore
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diego1968  
#14 Posted : Saturday, November 8, 2014 2:14:00 AM(UTC)
diego1968

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Thank you Tim…i sent a request today via your link…i cross my fingers now.
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Steve  
#15 Posted : Saturday, November 8, 2014 10:58:23 AM(UTC)
Steve

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I am having the same problem . Unfortunately it is a weekend when I noticed it so I may have to wait until Monday to get going Again:( Hopefully it will get fixed quickly
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Steve  
#16 Posted : Wednesday, November 12, 2014 2:22:06 PM(UTC)
Steve

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I received my Activation code on Monday and it worked. I am back up and running:)))
Thanks to all
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diego1968  
#17 Posted : Sunday, November 16, 2014 2:59:54 AM(UTC)
diego1968

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well, after 1 week, i received nothing from ViaCad/Punch support…No new serial, no email…nothing.

I'm living in France, so my phone number doesn't match your support request form, this could be a problem.

I need a new serial to make my software work.
I bought it and it has to work !

I wait for your answer.
Thanks
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Guest  
#18 Posted : Tuesday, January 20, 2015 8:44:44 AM(UTC)
Guest

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I have the same problem as Mohit had "I upgraded to OS X 10.10 and when I opened the ViaCAD9 it is giving me an error 209, Fingerprint Mismatch. When I press next it ask me to put activation code. I put the activation code I received when I purchased the software in 2014. On top of the activation code field it gives some type of code also and ask to contact support. And top of that your customer service email address hidden or at least seems that way!!!

Your help is greatly appreciated."
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Guest  
#19 Posted : Tuesday, January 20, 2015 8:55:12 AM(UTC)
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hi, did you try the hint in post #13 above? copy your request code and paste it into the support request form. you can close your window. wait for an email with a new activation code
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posh.de  
#20 Posted : Wednesday, January 21, 2015 7:17:46 AM(UTC)
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thanks 1 user thanked posh.de for this useful post.
reutmanx on 5/2/2015(UTC)
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