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Troubles with upgrading via Encore (#4578)
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Tem  
#1 Posted : Tuesday, November 13, 2012 1:38:07 PM(UTC)
Tem

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Joined: 2/21/2007(UTC)
Posts: 386
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Last week I called Encore to order an upgrade from SharkFX v7 to v8.
I noticed, over the weekend, that my account had been charged.
I never received a link to download the new version, nor did I receive a new serial number or anything else from them.
I have since called 3 times and left a message.
I received a call back, but my iPhone garbled the last part of the conversation and had to hang up.
The last 2 messages and email to sales have gone unanswered.

Thanks in advance for any assistance.

Tem Kuechle
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Tem  
#2 Posted : Thursday, November 15, 2012 12:45:17 AM(UTC)
Tem

Rank: Senior Member

Joined: 2/21/2007(UTC)
Posts: 386
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Was thanked: 3 time(s) in 3 post(s)
All good now. The 3 Day weekend didn't help.
Cell phone call quality can be blamed for many things, and
this is one of those times.
So, all the information I needed I now have.
SharkFX is installed and running.
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