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Product Support - How do you get support for Shark 10
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CADCAM  
#1 Posted : Friday, November 23, 2018 4:13:25 PM(UTC)
CADCAM

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Sent email to techsupport@punchcad.com and it bounces.

Sent email to tim.olson@evo-soft.net and no response.

Does support for this product exist and if so what is the email address?

Thanks
Stephen
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L. Banasky  
#2 Posted : Saturday, November 24, 2018 7:01:30 AM(UTC)
L. Banasky

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Don't know where you are located. I know this should not be an excuse, but in the US it's a
holiday weekend. Might have to try again Monday. Try posting your problem on the forum.
Larry
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CADCAM  
#3 Posted : Thursday, November 29, 2018 10:47:39 PM(UTC)
CADCAM

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A week has passed and no reply from Tim.

I still have no clue what the support email is???

I have a new computer and it wont reinstall. There is an activation issue... so not something that is resolved here.

I'm starting to think this product is EOL. If anyone can tell me the support email, it would be appreciated.

Stephen
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GARLIC  
#4 Posted : Friday, November 30, 2018 1:39:29 AM(UTC)
GARLIC

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Man
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I found this mail address, may be it is still a valid one:
tim.olson@evo-soft.net

regards
G.
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posh.de  
#5 Posted : Friday, November 30, 2018 4:44:46 AM(UTC)
posh.de

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Tim is development, Todd Quinlan for support:

Phone 1-800-334-0457
Email : todd.quinlan@encore.com

and you may want try their support ticket system too.

Edited by user Wednesday, December 5, 2018 4:47:04 AM(UTC)  | Reason: Update Phone No
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CADCAM  
#6 Posted : Thursday, December 6, 2018 12:40:21 AM(UTC)
CADCAM

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Todd responded and fixed the issue straight away.

Thanks Posh!
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Svat  
#7 Posted : Wednesday, July 3, 2019 12:36:07 PM(UTC)
Svat

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Joined: 2/20/2018(UTC)
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Hi,
I am very happy to publish here my thanks to Mr Todd Quinlan. After buying a new computer, I had a problem installing the previously purchased ViaCADPro10 software. Mr. Todd, whom I turned to, helped me immediately, so now everything is fine again.

Regards,
Svat
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