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PunchCAD Technical Support (#4040)
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Tim Olson  
#1 Posted : Tuesday, November 1, 2011 10:58:18 AM(UTC)
Tim Olson

Rank: Senior Member

Joined: 2/2/2007(UTC)
Posts: 5,447
United States

Was thanked: 502 time(s) in 353 post(s)
FYI

If you are in a bind and need an answer right away, you can contact PunchCAD technical support. The technical support number is:

1-800-856-9601


Tim
Tim Olson
IMSI Design/Encore
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Michael Tuttle  
#2 Posted : Friday, May 3, 2013 8:18:42 AM(UTC)
Michael Tuttle

Rank: Junior Member

Joined: 2/15/2012(UTC)
Posts: 8
Hello,

I have been running ViaCAD Pro v8 on my Windows Vista OS for a couple of months now and until this week it has run fine. Now it takes approximately 40 minute to start up. After I exit, I have to go to task manager and end the process manually. Also, it is not saving my preferences.

I uninstalled the program, and reinstalled, but nothing changed.

Is there an e-mail for tech support?

Please let me know what I can do to fix these issues.

Thanks,

Michael Tuttle
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posh.de  
#3 Posted : Tuesday, May 7, 2013 5:57:32 AM(UTC)
posh.de

Rank: Senior Member

Joined: 2/23/2007(UTC)
Posts: 484
Germany

Thanks: 28 times
Was thanked: 50 time(s) in 36 post(s)
Originally Posted by: Michael Tuttle Go to Quoted Post
Please let me know what I can do to fix these issues.

install a working OS as e.g. W7 :eek: (check Amazon/eBay for cheap OEM/SystemBuilder lics.)

if launching VC lasts 40 mins. there's something totally broken with your system. For evaluation purposes you may try to disable/uninstall your security suite or launch Windows to 'safe mode' by hitting F8 during system startup.

hth,
Norbert
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Michael Tuttle  
#4 Posted : Tuesday, May 7, 2013 11:25:51 AM(UTC)
Michael Tuttle

Rank: Junior Member

Joined: 2/15/2012(UTC)
Posts: 8
Thanks Posh.

Funny thing though, I uninstalled Pro v8 and re-installed Pro v7 and it works fine.

Mike
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