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17b  
#1 Posted : Wednesday, September 4, 2019 2:44:53 PM(UTC)
17b

Rank: Junior Member

Joined: 12/27/2014(UTC)
Posts: 13
Germany
Hi,
i had a Windows Update some days ago. After that i was asked to fill in my registration key when starting VC10pro, but the software returns with the information, that there are too much installations. I tried to contact the support twice via support@encore.com, but still no answer.
Is there any Chance to set back this installation Counter. I think its a similar problem like this here: http://forums.punchcad.c...sts&t=6861#post25277

Its really annoying, that a software, for which i have paid a lot of money, does have such a nasty behaviour.

If someone of Punch is reading these lines, i would appreciate if he can make my VC10pro work like before.

Best Regards
Stefan
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Claus  
#2 Posted : Thursday, September 5, 2019 1:31:32 AM(UTC)
Claus

Rank: Senior Member

Joined: 2/19/2007(UTC)
Posts: 361
Denmark

Thanks: 15 times
Was thanked: 31 time(s) in 27 post(s)
try contacting todd.quinlan@encore.com

Good luck

Claus
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17b  
#3 Posted : Thursday, September 5, 2019 7:53:14 AM(UTC)
17b

Rank: Junior Member

Joined: 12/27/2014(UTC)
Posts: 13
Germany
Hi Claus,
just mailed to Todd, but he is on vacation. I hope he will answer me.

Thanks!

Regards
Stefan
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Tim Olson  
#4 Posted : Thursday, September 5, 2019 2:30:18 PM(UTC)
Tim Olson

Rank: Senior Member

Joined: 2/2/2007(UTC)
Posts: 5,450
United States

Was thanked: 508 time(s) in 354 post(s)
Hello Stefan

Ed is filling in for Todd and can be reached at ed.kautsch@encore.com

He will take care of your situation, I already gave him a heads up you are going to contact him.

Normally to get support, fill out a support ticket at https://punchsoftware.freshdesk.com/support/tickets/new

and that will get you whoever is working that day or filling in for someone.


Tim

Edited by user Thursday, September 5, 2019 2:31:46 PM(UTC)  | Reason: Not specified

Tim Olson
IMSI Design/Encore
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