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Kartoffel  
#1 Posted : Tuesday, May 29, 2018 8:20:14 AM(UTC)
Kartoffel

Rank: Guest

Joined: 7/6/2016(UTC)
Posts: 16
Germany

Thanks: 1 times
Hello,

after installing the last update 1359 at the end of march, I don't have used ViaCad a lot (if any). Today, I startet ViaCad, and I get the Registration form. I filled out the form and then got the message, that the maximum number of allowed activates has been reached. I use the program only on one Computer (Win10)?
So, what is going on here???

A little bit frustrated
Markus
jdi000  
#2 Posted : Tuesday, May 29, 2018 8:43:16 AM(UTC)
jdi000

Rank: Administration

Joined: 7/29/2007(UTC)
Posts: 1,754
United States

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Was thanked: 67 time(s) in 65 post(s)
Markus

Please open a support ticket

http://support.encore.co...frm.aspx?product_id=3871


Thanks
Jason
Windows 10, Win 7
Andrew Gray  
#3 Posted : Wednesday, May 30, 2018 2:05:20 AM(UTC)
Andrew Gray

Rank: Member

Joined: 4/18/2015(UTC)
Posts: 75
Man
Australia
Location: Australia

Thanks: 9 times
I had the same issue a couple of weeks ago I opened a support ticket and they fix the problem with in half an hour
Todd Quinlan  
#4 Posted : Friday, June 01, 2018 8:14:25 AM(UTC)
Todd Quinlan

Rank: Member

Joined: 4/20/2007(UTC)
Posts: 81

Was thanked: 5 time(s) in 5 post(s)
It seems that updates to the operating systems may be changing the computers ID number. The program no longer recognizes the computer its installed on and thus kicks out the registration. As mentioned above, please just submit a support ticket to me using the link provided, include your serial key and I will reset it for you.

http://support.encore.co...frm.aspx?product_id=3871

Todd Q
CAD Support Specialist
Encore Software/ IMSI Design
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