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grahamdesign  
#1 Posted : Monday, May 07, 2018 4:54:00 PM(UTC)
grahamdesign

Rank: Senior Member

Joined: 2/21/2007(UTC)
Posts: 108
Man
United States
Location: USA

Thanks: 4 times
Tim and Todd

Installed Shark FX v10 Build, upgraded to High Sierra and now I'm caught in re-registration loop.

Keep getting asked for registration, now it won’t accept this Auth Code and when I try to re-register online it says I've timed out.

Oh and the email link in the registration form techsupport@punchcad.com is no bueno...

What's the story guys?
Brian Graham
Mac OS X 10.13.4
MacBook Pro 15 Inch 2017
Intel Core i7 3.12 GHz
16GB 2133 MHz Memory
1TB SSD
Shark FXv 10 1365
Tim Olson  
#2 Posted : Monday, May 07, 2018 5:05:51 PM(UTC)
Tim Olson

Rank: Senior Member

Joined: 2/2/2007(UTC)
Posts: 4,944
United States

Was thanked: 199 time(s) in 175 post(s)
Hi Brian


The most common issue is the online form has old data in it from your browser cache. Try hitting refresh.


Tim
Tim Olson
ViaCAD/Shark Development Team
Links to ViaCAD Resources
grahamdesign  
#3 Posted : Monday, May 07, 2018 5:12:50 PM(UTC)
grahamdesign

Rank: Senior Member

Joined: 2/21/2007(UTC)
Posts: 108
Man
United States
Location: USA

Thanks: 4 times
Hi Tim, thanks for the prompt reply.

Tried your suggestion in both Safari and Chrome, but to no avail.
Brian Graham
Mac OS X 10.13.4
MacBook Pro 15 Inch 2017
Intel Core i7 3.12 GHz
16GB 2133 MHz Memory
1TB SSD
Shark FXv 10 1365
Tim Olson  
#4 Posted : Monday, May 07, 2018 6:17:46 PM(UTC)
Tim Olson

Rank: Senior Member

Joined: 2/2/2007(UTC)
Posts: 4,944
United States

Was thanked: 199 time(s) in 175 post(s)

I sent you a new serial number via private email.

Tim
Tim Olson
ViaCAD/Shark Development Team
Links to ViaCAD Resources
thanks 1 user thanked Tim Olson for this useful post.
grahamdesign on 5/7/2018(UTC)
Todd Quinlan  
#5 Posted : Wednesday, May 09, 2018 1:41:45 PM(UTC)
Todd Quinlan

Rank: Member

Joined: 4/20/2007(UTC)
Posts: 95

Was thanked: 7 time(s) in 7 post(s)
Another issue could be that you have been given an invalid authorization code. If you use Autofill in any of the fields of the online registration form, depending on your browser, the Node ID field can be changed and when you submit the form, it will create an invalid authorization code.

Fill in the form without using autofill to be sure you receive the proper corresponding authorization code.
Todd Q
CAD Support Specialist
Encore Software/ IMSI Design
thanks 1 user thanked Todd Quinlan for this useful post.
grahamdesign on 5/9/2018(UTC)
grahamdesign  
#6 Posted : Wednesday, May 09, 2018 6:12:57 PM(UTC)
grahamdesign

Rank: Senior Member

Joined: 2/21/2007(UTC)
Posts: 108
Man
United States
Location: USA

Thanks: 4 times
Thanks Todd!
Brian Graham
Mac OS X 10.13.4
MacBook Pro 15 Inch 2017
Intel Core i7 3.12 GHz
16GB 2133 MHz Memory
1TB SSD
Shark FXv 10 1365
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