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problem w/ Punch store and PayPal (#1337)
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Stefan  
#1 Posted : Saturday, July 19, 2008 8:00:11 AM(UTC)
Stefan

Rank: Member

Joined: 3/31/2007(UTC)
Posts: 83
Hello Tim,

i already tried since two weeks ago to buy an upgrade of ViaCAD, but the punch store gives an error after a while when using PayPal. I also wrote Punch Support about it a while ago but didn´t received any reply yet. Maybe you can let the Punch guys know that this problem exists.

UserPostedImage

Regards
Stefan
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Tim Olson  
#2 Posted : Saturday, July 19, 2008 3:10:56 PM(UTC)
Tim Olson

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Stefan wrote:
Hello Tim,

i already tried since two weeks ago to buy an upgrade of ViaCAD, but the punch store gives an error after a while when using PayPal. I also wrote Punch Support about it a while ago but didnt received any reply yet. Maybe you can let the Punch guys know that this problem exists.

UserPostedImage

Regards
Stefan


Stefan,

I will pass along to the web store guys and get back with you.

Tim
Tim Olson
IMSI Design/Encore
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Tim Olson  
#3 Posted : Saturday, July 19, 2008 3:54:39 PM(UTC)
Tim Olson

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Stefan,

From the web guys...


"Can you determine if the customer has cookies enabled? We have seen
this cause a problem in the past with the PP Express Checkout option."



Tim
Tim Olson
IMSI Design/Encore
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Stefan  
#4 Posted : Sunday, July 20, 2008 12:11:10 AM(UTC)
Stefan

Rank: Member

Joined: 3/31/2007(UTC)
Posts: 83
I have now disabled the cookies (in Firefox and tried also in Safari) but then the following message appears at the PayPal site and i cant continue:

UserPostedImage

Regards
Stefan
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jdi000  
#5 Posted : Sunday, July 20, 2008 9:09:19 AM(UTC)
jdi000

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Hi, Stefan

I am not 100% sure about the punch store but paypal does need cookies to work. Try this in Firefox:
1.tools>options> privacy>cookies>exceptions
2. type www.paypal.com and click allow.

See picture

Jason
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Stefan  
#6 Posted : Sunday, July 20, 2008 11:08:07 AM(UTC)
Stefan

Rank: Member

Joined: 3/31/2007(UTC)
Posts: 83
Thanks for the tip Jason,

but unfortunately it doesnt work either with the punch store, while PayPal works now fine with your procedure.

This is what i got now after using cookies for PayPal but no cookies for the punch store:

UserPostedImage

If i enable cookies also (again) for the punch store then the dark brown error screen from my previous post reappears.

Regards
Stefan
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jdi000  
#7 Posted : Sunday, July 20, 2008 11:24:09 AM(UTC)
jdi000

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Stefan

I would go into the exceptions box for cookies and allow the following.

www.store.punchsoftware.com
www.punchsoftware.com

Jason
Windows 11, 10
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Stefan  
#8 Posted : Sunday, July 20, 2008 12:13:44 PM(UTC)
Stefan

Rank: Member

Joined: 3/31/2007(UTC)
Posts: 83
I followed your advise but... the punch store is still generating the same error message, but thanks anyway for your help.

I will wait until this is fixed.

Regards
Stefan
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jdi000  
#9 Posted : Sunday, July 20, 2008 12:34:00 PM(UTC)
jdi000

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Stefan

Here are the list of cookies the punch software site uses during a transaction that I saw when I purchased from the store.

www.punchcad.com
www.store.punchsoftware.com
www.punchsoftware.com

What are your settings for javascripts? Options >content? See attached pic.


Also goto tools >view page info and you can see what the web page is doing.


Regards
Jason
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Stefan  
#10 Posted : Monday, July 21, 2008 12:23:34 AM(UTC)
Stefan

Rank: Member

Joined: 3/31/2007(UTC)
Posts: 83
Thanks again Jason,

im currently on work and will look into it once again, when im home.
(still hope that the folks at punch will fix this issue)

Regards
Stefan
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