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hatch  
#1 Posted : Monday, April 02, 2018 7:17:09 PM(UTC)
hatch

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Joined: 3/25/2016(UTC)
Posts: 18

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Hi!

The fact one loosing his work on trying to save a new drawing is very sad ...

Facts: ViaCAD v10.0.5 Build 1359 (MacAppStore Version)
MacOS: 10.13.4

Procedure:

  • start a new drawing
  • draw a circle
  • press Command+S do save
  • enter a non-existing file name, let's say "a2"
  • press enter


... after these simple steps, ViaCAD shows a bare file dialog were the file icons are gone, just the dysfunctional buttons and input fields are left. I couldn't find any way to get out of this file dialog but killing the app. Escape and cancel button don't work.

I suspect this is related to other issues related to the save mechanism of the Mac Appstore Version already posted in this forum and filed as bug report too.

In order to get rid of the problem with saving, I asked support to convert my MacAppStore Version into a regular one, but unfortunately never got a response back.

Regards.
jdi000  
#2 Posted : Monday, April 02, 2018 7:50:12 PM(UTC)
jdi000

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Joined: 7/29/2007(UTC)
Posts: 1,762
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Hello hatch
Did you upgrade versions of Mac or ViaCAD since the original time you bought and downloaded the program.

If you just use file menu to save instead of the keys does it behave the same?

What support did you contact and when?

Have you submitted bug report? And to what link did you use?


Regards

Jason
Windows 10, Win 7
hatch  
#3 Posted : Monday, April 02, 2018 8:54:58 PM(UTC)
hatch

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Joined: 3/25/2016(UTC)
Posts: 18

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Hi Jason!

as far as I remember the upgrade from ViaCAD 9 to ViaCAD 10 was forced by the fact that after upgrading Mac OS to High Sierra (10.13) ViaCAD 9 stopped working and I were told to upgrade to ViaCAD 10 since ViaCAD 9 was no longer supported.

After upgrading, I deleted ViaCAD 9 from my Mac and ViaCAD 10 was updated one time with a release which came out on the Mac App Store.

My MacOS is up to date too.

The support request was filed in December 2017 using this link:
http://www.punchcadlabs.com/page10/page10.php

The error happens only when saving to a new file and it does not make any difference if invoked by shortcut or menu option.

Regards.

Originally Posted by: jdi000 Go to Quoted Post
Hello hatch
Did you upgrade versions of Mac or ViaCAD since the original time you bought and downloaded the program.

If you just use file menu to save instead of the keys does it behave the same?

What support did you contact and when?

Have you submitted bug report? And to what link did you use?


Regards

Jason

Tim Olson  
#4 Posted : Monday, April 02, 2018 11:38:50 PM(UTC)
Tim Olson

Rank: Senior Member

Joined: 2/2/2007(UTC)
Posts: 4,921
United States

Was thanked: 191 time(s) in 168 post(s)
Email Todd at todd.quinlan@encore.com and he should be able to help out.


Tim

Edited by user Monday, April 02, 2018 11:40:27 PM(UTC)  | Reason: Not specified

Tim Olson
ViaCAD/Shark Development Team
Links to ViaCAD Resources
Todd Quinlan  
#5 Posted : Tuesday, April 03, 2018 1:34:06 PM(UTC)
Todd Quinlan

Rank: Member

Joined: 4/20/2007(UTC)
Posts: 83

Was thanked: 6 time(s) in 6 post(s)
Yes, please feel free to email me as Tim mentioned. We are looking into the issue with the Mac App store version, but in the mean time, I can surely convert you over to the Encore version to get you past this issue.
Todd Q
CAD Support Specialist
Encore Software/ IMSI Design
hatch  
#6 Posted : Tuesday, April 03, 2018 7:01:46 PM(UTC)
hatch

Rank: Guest

Joined: 3/25/2016(UTC)
Posts: 18

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Thanks guys ... making contact.

Regards.
hatch  
#7 Posted : Wednesday, April 04, 2018 5:50:09 PM(UTC)
hatch

Rank: Guest

Joined: 3/25/2016(UTC)
Posts: 18

Thanks: 1 times
Up and running ... no issues so far.

After converting from the MAS version to the regular version the workflow regarding the save functionality turned out stable and works as expected.

Want to thank all of you pointing me into the right direction and for the prompt support I received.

Regards.
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