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ArtRedGreen  
#1 Posted : Thursday, June 29, 2017 11:10:57 AM(UTC)
ArtRedGreen

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I have the newest Mac OS 10.12 with Punchcad ViaCad Pro 9 and use the Cloud, Dropbox and more.

Since about 8 Weeks it keeps irregulary freezing the file save dialog. you can Force Quit it but if you reopen you still can not save wittout freeze.
It seems problems started when upgrading to Apple cloud but I can not explain these freezes.

I re booted MacBook 12" 2016 ... same
I re installed Punchcad ... same

Sometimes it starts saving and it works but only for 10% of the time.

PLEASE Help.
Tim Olson  
#2 Posted : Thursday, June 29, 2017 2:08:40 PM(UTC)
Tim Olson

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If it is repeatable every time, it could be a bug in ViaCAD with your file.

It also might be a file system issue. I was experiencing something similar yesterday while saving videos from Camtasia. I finally booted up via recovery disk, ran Disk Utility : Repair Disk and the problem seems to have gone away. In my case Repair Disk did find and repair issues with the disk file system.


Tim
Tim Olson
ViaCAD/Shark Development Team
EvoSoft
Links to ViaCAD Resources
thanks 1 user thanked Tim Olson for this useful post.
ArtRedGreen on 6/30/2017(UTC)
ArtRedGreen  
#3 Posted : Friday, June 30, 2017 1:39:45 AM(UTC)
ArtRedGreen

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Thank you Tim for your answer.

@FileProblem: It can't be a file problem because I have the same Freeze when saving a new created empty file.
@Sytem: Yes, I to think it has some system an I did DiskUtility but there are no errors


I rebooted after Disk Utility, open ViaCad, Empty File, Save ... and Stuck again...
I see the File Save Dialog, I can access the Menu from Viacad but nearly all options are disabled.
But I can'l leave the dialog, I can't save, It freezes and I have to force quit.

I thought about upgrade to V10 but I think there could be the same issue and so I don't.

With my other 50 Programms I have no problems saving to File System, Dropbox or cloud....

Any Help Helps...
Thanks
Tim Olson  
#4 Posted : Friday, June 30, 2017 2:01:02 AM(UTC)
Tim Olson

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>>I have the same Freeze when saving a new created empty file.

You may want to contact Encore Tech Support. They might be able to provide you with a newer build of V9. Freeze on saving an empty file is not repeatable with our test machines.


>>I thought about upgrade to V10 but I think there could be the same issue and so I don't.

To see if V10 makes a difference, you might want to download the current ViaCAD Pro 10 beta and see if it also shows the problem. The beta allows saving.

Tim
Tim Olson
ViaCAD/Shark Development Team
EvoSoft
Links to ViaCAD Resources
ArtRedGreen  
#5 Posted : Thursday, September 07, 2017 4:06:20 AM(UTC)
ArtRedGreen

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Thanks for the infos and the solution.

Still the same crashes.

Now I have a Folder on MAC Root called NOSYNC and this seemed to work to save the files.
BUT no, it now crashes when exporting.

It makes it impossible to work wit viacad when I can not even make a small change.

The File save dialog just freezes and then you have to force quit....

No one have the same? again and again?
jdi000  
#6 Posted : Thursday, September 07, 2017 7:46:33 AM(UTC)
jdi000

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Hello

What built of ViaCAD V9 are you using?

Did you try downloading the V10 Beta and try saving files?

Are the folders you are saving to local folders on the local machine storage? Are these folders sync'ed to a backup,icloud backup or other cloud based backups.

If it worked in the past and still works sometimes but not others it is the same ViaCAD code executing, so it has to be something with the machine or folders.

Regards
Jason
Windows 10, Win 7
ArtRedGreen  
#7 Posted : Saturday, September 09, 2017 9:52:58 AM(UTC)
ArtRedGreen

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Thank you for your reply.

Using ViaCad V9 with newest icloud and OS on Mac.

Since Stuck and Freeze I realised that Saving OVER files does work and didn't freeze...
When ViaCad tryed to save or export a new File instance it freezed.

I searched hours and it might seem that the permissions was the solution.
I reassigend my USER Permissions to my complete HDD and now it seems working....


If it crashes again I will keep you updated that that wasn't the solution.

Best
jdi000  
#8 Posted : Saturday, September 09, 2017 2:26:17 PM(UTC)
jdi000

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Glad things are sorted out

Regards

Jason
Windows 10, Win 7
harrihir  
#9 Posted : Sunday, September 10, 2017 4:13:38 AM(UTC)
harrihir

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I seem to have the same problem with my resently purchased Viacad Pro 10. My mac has MacOS version 10.12.6. Saving did work originally but then started to freeze. This does not seem to be a permission problem and unfortunately does make the application totally unusable. When I run Viacad from the shell prompt and immediately try to save an empty drawing I get the following stack trace:

2017-09-10 12:57:02.097 ViaCAD Pro 10[1065:170588] *** Assertion failure in -[NSVBSavePanel _attachSandboxExtensions:toURL:orURLs:], /Library/Caches/com.apple.xbs/Sources/AppKit/AppKit-1504.83.101/Nav.subproj/OpenAndSavePanelRemote/NSVBOpenAndSavePanels.m:449
2017-09-10 12:57:02.111 ViaCAD Pro 10[1065:170588] -[NSVBSavePanel observeValueForKeyPath:ofObject:change:context:] caught non-fatal NSInternalInconsistencyException 'unexpected class type for sandbox extension string!' with backtrace (
0 CoreFoundation 0x00007fffcf6b62cb __exceptionPreprocess + 171
1 libobjc.A.dylib 0x00007fffe44c648d objc_exception_throw + 48
2 CoreFoundation 0x00007fffcf6bb042 +[NSException raise:format:arguments:] + 98
3 Foundation 0x00007fffd1103be0 -[NSAssertionHandler handleFailureInMethod:object:file:lineNumber:description:] + 195
4 AppKit 0x00007fffcdb3c6a6 __55-[NSVBSavePanel _attachSandboxExtensions:toURL:orURLs:]_block_invoke + 216
5 CoreFoundation 0x00007fffcf72229a -[__NSSingleObjectArrayI enumerateObjectsWithOptions:usingBlock:] + 58
6 AppKit 0x00007fffcdb3c4c3 -[NSVBSavePanel _attachSandboxExtensions:toURL:orURLs:] + 131
7 AppKit 0x00007fffcdb3f364 -[NSVBSavePanel _URLsWithSecurityScoped:] + 235
8 AppKit 0x00007fffcdb3c756 -[NSVBSavePanel _attachSandboxExtensionsAndStartAccessing] + 40
9 AppKit 0x00007fffcd3b625f -[NSVBSavePanel completeWithReturnCode:url:urls:] + 388
10 AppKit 0x00007fffcd377f82 -[NSVBSavePanel observeValueForKeyPath:ofObject:change:context:] + 597
11 Foundation 0x00007fffd106035d NSKeyValueNotifyObserver + 350
12 Foundation 0x00007fffd105fbf4 NSKeyValueDidChange + 486
13 Foundation 0x00007fffd102ead6 -[NSObject(NSKeyValueObserverNotification) didChangeValueForKey:] + 118
14 ViewBridge 0x00007fffe2ed584c __41-[NSViewBridge setObject:forKey:withKVO:]_block_invoke + 440
15 ViewBridge 0x00007fffe2f57579 withHintInProgress + 487
16 ViewBridge 0x00007fffe2ed5670 -[NSViewBridge setObject:forKey:withKVO:] + 1003
17 ViewBridge 0x00007fffe2ed4152 -[NSViewBridge nonLocalChangeInProgress:block:] + 390
18 ViewBridge 0x00007fffe2f31d12 -[NSRemoteViewMarshal exceptionSafeSetRemoteObject:forKey:withReply:] + 256
19 ViewBridge 0x00007fffe2f31e9a -[NSRemoteViewMarshal setRemoteObject:forKey:withReply:] + 56
20 CoreFoundation 0x00007fffcf629b8c __invoking___ + 140
21 CoreFoundation 0x00007fffcf629a11 -[NSInvocation invoke] + 289
22 ViewBridge 0x00007fffe2f57579 withHintInProgress + 487
23 ViewBridge 0x00007fffe2f572b0 __deferNSXPCInvocationOntoMainThread_block_invoke_2 + 233
24 ViewBridge 0x00007fffe2edb459 +[NSViewServiceApplication withHostPID:invoke:] + 46
25 ViewBridge 0x00007fffe2f57173 __deferNSXPCInvocationOntoMainThread_block_invoke + 179
26 ViewBridge 0x00007fffe2f56d67 __deferBlockOntoMainThread_block_invoke_2 + 544
27 CoreFoundation 0x00007fffcf64c17c __CFRUNLOOP_IS_CALLING_OUT_TO_A_BLOCK__ + 12
28 CoreFoundation 0x00007fffcf62cf84 __CFRunLoopDoBlocks + 356
29 CoreFoundation 0x00007fffcf62cac6 __CFRunLoopRun + 1878
30 CoreFoundation 0x00007fffcf62c114 CFRunLoopRunSpecific + 420
31 HIToolbox 0x00007fffceb8cebc RunCurrentEventLoopInMode + 240
32 HIToolbox 0x00007fffceb8ccf1 ReceiveNextEventCommon + 432
33 HIToolbox 0x00007fffceb8cb26 _BlockUntilNextEventMatchingListInModeWithFilter + 71
34 AppKit 0x00007fffcd125a54 _DPSNextEvent + 1120
35 AppKit 0x00007fffcd8a17ee -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 2796
36 AppKit 0x00007fffcd37c0b6 -[NSApplication _doModalLoop:peek:] + 497
37 AppKit 0x00007fffcd55c374 __35-[NSApplication runModalForWindow:]_block_invoke + 64
38 AppKit 0x00007fffcd379b98 -[NSApplication runModalForWindow:] + 137
39 AppKit 0x00007fffcd37967d -[NSVBSavePanel runModal] + 229
40 ViaCAD Pro 10 0x000000010063cb84 _Z16SYS_SafeSaveFilesP12FileNameSpecPKw + 434
41 ViaCAD Pro 10 0x000000010035b193 _Z10FILE_Writess + 1071
42 ViaCAD Pro 10 0x00000001003f90f6 _Z16instream_optionsss + 2708
43 ViaCAD Pro 10 0x00000001003c1d0b _ZL11menu_actionjj + 15
44 ViaCAD Pro 10 0x00000001003dcfbb _ZN11csiMenuItem8CallbackEv + 23
45 ViaCAD Pro 10 0x00000001003dc89c _ZN10csiMenuBar6ActionEj + 26
46 ViaCAD Pro 10 0x000000010080616e -[CSIAppController handleMenuSelection:] + 629
47 libsystem_trace.dylib 0x00007fffe4fde3a7 _os_activity_initiate_impl + 53
48 AppKit 0x00007fffcd8a3721 -[NSApplication(NSResponder) sendAction:to:from:] + 456
49 AppKit 0x00007fffcd376666 -[NSMenuItem _corePerformAction] + 324
50 AppKit 0x00007fffcd3763d2 -[NSCarbonMenuImpl performActionWithHighlightingForItemAtIndex:] + 114
51 libsystem_trace.dylib 0x00007fffe4fde3a7 _os_activity_initiate_impl + 53
52 AppKit 0x00007fffcd3ff955 -[NSMenu performActionForItemAtIndex:] + 121
53 AppKit 0x00007fffcd3ff8cc -[NSMenu _internalPerformActionForItemAtIndex:] + 94
54 AppKit 0x00007fffcd3ff6f9 -[NSCarbonMenuImpl _carbonCommandProcessEvent:handlerCallRef:] + 107
55 AppKit 0x00007fffcd2b6580 NSSLMMenuEventHandler + 986
56 HIToolbox 0x00007fffceb64d85 _ZL23DispatchEventToHandlersP14EventTargetRecP14OpaqueEventRefP14HandlerCallRec + 1708
57 HIToolbox 0x00007fffceb63ff6 _ZL30SendEventToEventTargetInternalP14OpaqueEventRefP20OpaqueEventTargetRefP14HandlerCallRec + 428
58 HIToolbox 0x00007fffceb79d14 SendEventToEventTarget + 40
59 HIToolbox 0x00007fffcebc63e6 _ZL18SendHICommandEventjPK9HICommandjjhPKvP20OpaqueEventTargetRefS5_PP14OpaqueEventRef + 411
60 HIToolbox 0x00007fffcebf19fb SendMenuCommandWithContextAndModifiers + 59
61 HIToolbox 0x00007fffcebf19aa SendMenuItemSelectedEvent + 188
62 HIToolbox 0x00007fffcebf187d _ZL19FinishMenuSelectionP13SelectionDataP10MenuResultS2_ + 96
63 HIToolbox 0x00007fffcebf22b7 _ZL14MenuSelectCoreP8MenuData5PointdjPP13OpaqueMenuRefPt + 702
64 HIToolbox 0x00007fffcebf1f66 _HandleMenuSelection2 + 460
65 AppKit 0x00007fffcd2a6368 _NSHandleCarbonMenuEvent + 239
66 AppKit 0x00007fffcd520702 _DPSEventHandledByCarbon + 54
67 AppKit 0x00007fffcd8a10c5 -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 963
68 ViaCAD Pro 10 0x000000010064ae91 _Z12SYS_GetEventPiS_PwPsS1_s + 150
69 ViaCAD Pro 10 0x00000001005d197b _Z12EVT_GetMousePiS_PwPssS1_ + 4601
70 ViaCAD Pro 10 0x0000000100405823 _ZL18ModifyProcessEventjRwR4Pt3DsRiS2_ + 395
71 ViaCAD Pro 10 0x000000010040519e _Z14ENTLIST_Modifyv + 653
72 ViaCAD Pro 10 0x00000001003b0639 _Z12MenuToolsUIOss + 1217
73 ViaCAD Pro 10 0x00000001003fdb64 _Z8csi_mainv + 4901
74 ViaCAD Pro 10 0x00000001007ff6f4 -[CSIAppDelegate applicationDidFinishLaunching:] + 693
75 CoreFoundation 0x00007fffcf64245c __CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER__ + 12
76 CoreFoundation 0x00007fffcf64235b _CFXRegistrationPost + 427
77 CoreFoundation 0x00007fffcf6420c2 ___CFXNotificationPost_block_invoke + 50
78 CoreFoundation 0x00007fffcf5ff523 -[_CFXNotificationRegistrar find:object:observer:enumerator:] + 1827
79 CoreFoundation 0x00007fffcf5fe55c _CFXNotificationPost + 604
80 Foundation 0x00007fffd1023677 -[NSNotificationCenter postNotificationName:object:userInfo:] + 66
81 AppKit 0x00007fffcd26774f -[NSApplication _postDidFinishNotification] + 297
82 AppKit 0x00007fffcd2674b4 -[NSApplication _sendFinishLaunchingNotification] + 208
83 AppKit 0x00007fffcd12a819 -[NSApplication(NSAppleEventHandling) _handleAEOpenEvent:] + 552
84 AppKit 0x00007fffcd12a46b -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 661
85 Foundation 0x00007fffd106eafd -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 290
86 Foundation 0x00007fffd106e977 _NSAppleEventManagerGenericHandler + 102
87 AE 0x00007fffd0472f26 _Z20aeDispatchAppleEventPK6AEDescPS_jPh + 544
88 AE 0x00007fffd0472c9d _ZL25dispatchEventAndSendReplyPK6AEDescPS_ + 39
89 AE 0x00007fffd0472ba9 aeProcessAppleEvent + 312
90 HIToolbox 0x00007fffceb9dddf AEProcessAppleEvent + 55
91 AppKit 0x00007fffcd125d1d _DPSNextEvent + 1833
92 AppKit 0x00007fffcd8a17ee -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 2796
93 AppKit 0x00007fffcd11a3db -[NSApplication run] + 926
94 AppKit 0x00007fffcd0e4e0e NSApplicationMain + 1237
95 ViaCAD Pro 10 0x000000010064adbf main + 238
96 ViaCAD Pro 10 0x00000001000021b4 start + 52
97 ??? 0x0000000000000001 0x0 + 1
)
Tim Olson  
#10 Posted : Sunday, September 10, 2017 3:11:02 PM(UTC)
Tim Olson

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Hello harrihir,

The log indicates it is crashing in the apple save dialog. Is this from the Mac App Store? Also what is the build number?

Tim


;
Tim Olson
ViaCAD/Shark Development Team
EvoSoft
Links to ViaCAD Resources
harrihir  
#11 Posted : Sunday, September 10, 2017 11:15:59 PM(UTC)
harrihir

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Hello Tim,

Yes this is from App Store. Version 10.0.4 build 1350.

Harri
Tim Olson  
#12 Posted : Sunday, September 10, 2017 11:57:13 PM(UTC)
Tim Olson

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Hello Harri

Would it be possible for you to download the 1351 beta and see if the issue remains? The beta does not overwrite your Mac App Store build and is fully functional.

http://www.masterviacad.com/beta/beta.php

This will tell me it is related to Apple's sandboxing of the Mac App Store app (and not a local file system issue) as there are not many changes between 1350 and 1351. Plus I can have tech support send you a non app store build until we figure out what is going on.

Also, what is the local language of you Mac? Is it set to English, Japanese, Italian, German, or French?

Tim

Edited by user Monday, September 11, 2017 12:02:35 AM(UTC)  | Reason: Not specified

Tim Olson
ViaCAD/Shark Development Team
EvoSoft
Links to ViaCAD Resources
harrihir  
#13 Posted : Monday, September 11, 2017 3:52:30 AM(UTC)
harrihir

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Hello Tim,

I tested the 1351 beta version and it does seem to work. Local language of my mac is set to English, but the locale is Finnish.

I did play with the App Store version bit more and found out that the freeze only happens if the save dialog 'remembers' from previous invocation that it should open in expanded state. In this case it also remembers an old selection and shows preview of that file. Even if I then go to the minimal dialog state, clicking save button freezes the application. If I cancel at this point (when the save dialog is in minimal state) and then retry the save operation it does succeed. Also following save operations then succeed as long as I newer leave the dialog when it is in expanded state.

Hope this helps in finding the root cause.

Harri
Tim Olson  
#14 Posted : Monday, September 11, 2017 9:52:44 AM(UTC)
Tim Olson

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Hello Harri

Are you saving the file to iCloud? Or is the last remember position an iCloud drive?

Tim
Tim Olson
ViaCAD/Shark Development Team
EvoSoft
Links to ViaCAD Resources
harrihir  
#15 Posted : Monday, September 11, 2017 11:09:54 PM(UTC)
harrihir

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Hello Tim,

No, the remembered position is in a normal folder under my home folder. iCloud drive is not enabled in this mac. Actual place of the remembered position does not seem to matter. I tested several folders, also the Document folder. I also created a new user account from scratch. Behaviour is exactly the same using this fresh account. Triggering factor seems to be that I have closed Viacad so that the last usage of the save dialog left it in expanded state.

Harri
thanks 1 user thanked harrihir for this useful post.
ArtRedGreen on 9/30/2017(UTC)
ArtRedGreen  
#16 Posted : Saturday, September 30, 2017 4:55:45 AM(UTC)
ArtRedGreen

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Hi there. I had the same see earlier and I thought I solved it but it feezes again.
So reassign Permissions hasn't solved the problem

It best works with no WLAN so I can save 80% then 20% crashes.

When I'm online it freezes about 80% and I'm loosing work.

My actual workaround:
Open Existing File and Save File. When it freezes restart. (freeze more often with online turnend on and less offine)
Then when this save did work it normaly can save (but not save as) the file with 95% sucess rate and 5% freezes.

Hope this might give a clue to this persisting problem.

I now mad a youtube Video to see.... This happens very often and destroys work. PLEASE HELP!!!
https://youtu.be/6o190x-o6IQ

Edited by user Sunday, October 01, 2017 1:24:34 AM(UTC)  | Reason: Not specified

Kzintar  
#17 Posted : Wednesday, October 04, 2017 8:42:39 AM(UTC)
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Hi Tim,

Like the other folks in this thread, I'm using ViaCAD Pro 10 purchased from the macOS App store, and regularly getting the "NSInternalInconsistencyException 'unexpected class type for sandbox extension string!' message" log message when the freeze occurs.

Although I'm not consistently successful with this approach, I find that if I regularly change the destination folder I'm saving into that the 'freezes during save' problem occurs less frequently.

A search online for the NSInternalInconsistencyException log message turned up a discussion on github about [what appears to be] the same problem: freeze during save

https://github.com/HappenApps/Quiver/issues/461

Although the last two comments in the github discussion fit what I've experienced and fit the work around (that sometimes) works for me, I'll err on the side of caution and not simply copy/paste text from another website into this thread. But, please do take a look at the last two comments and see if they're helpful.

Best regards,

Kz
jdi000  
#18 Posted : Thursday, October 05, 2017 2:54:09 PM(UTC)
jdi000

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Hello


Does disabling saving file preview make any difference? Of these 3 file preferences which ones do you have on/off?

Saving File Preview
Save Native PICT/BMP
Read only network file sharing?


Regards

Jason
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Windows 10, Win 7
kzintar  
#19 Posted : Thursday, October 05, 2017 7:29:15 PM(UTC)
kzintar

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The following items are checked in Preferences->Filing:

• Save compact files
• Save Preview Image
• Save Unit settings with file

"Save native PICT/BMP only" and Read-only network file sharing" are not checked.
kzintar  
#20 Posted : Sunday, October 08, 2017 9:20:50 PM(UTC)
kzintar

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Joined: 8/28/2015(UTC)
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After turning off 'Save Preview Image' I haven't had the 'File Save Freeze' problem.

That said, I haven't been using ViaCAD a great deal over the past few days, so it's a bit too soon to be certain that this fixes the issue. But, right now, it looks like this is a viable work around.

thanks!

Kz
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