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selrahc55  
#1 Posted : Thursday, August 3, 2017 10:42:00 PM(UTC)
selrahc55

Rank: Guest

Joined: 8/3/2017(UTC)
Posts: 1
Hi I purchased version 9 through steam and had issues, to many artifacts I was also using it under wine on my Linux box. Long short tried on my wifes win10 same issue. Asked for a refund and purchased a DVD for a local install it work better. I have tried to get a refund or a credit I have tired to get it work for lunch practice the port is blocked.

Is there anything that you can do I have two copies and only one works effectively.

Using a HP laptop with the A10 processor and 16GB of ram.

Thank you,

Charles
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jdi000  
#2 Posted : Friday, August 4, 2017 6:00:00 AM(UTC)
jdi000

Rank: Administration

Joined: 7/29/2007(UTC)
Posts: 1,862
United States

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Hello

Please contact support for you issue.

http://support.encore.co...frm.aspx?product_id=3894

Thanks
Jason
Windows 11, 10
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Tim Olson  
#3 Posted : Friday, August 4, 2017 10:49:48 AM(UTC)
Tim Olson

Rank: Senior Member

Joined: 2/2/2007(UTC)
Posts: 5,446
United States

Was thanked: 498 time(s) in 352 post(s)
>>to many artifacts

Likely a graphics driver issue. As Jason mentioned, contact tech support, they can help with this issue.

Tim
Tim Olson
IMSI Design/Encore
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