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Can't register upgrade (#3344)
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laura*  
#1 Posted : Friday, September 10, 2010 3:55:09 AM(UTC)
laura*

Rank: Junior Member

Joined: 9/21/2009(UTC)
Posts: 16
I recently took advantage of Punch's/Encore's "great white for the price of chum" offer and bought the Shark FX v7 upgrade, providing the serial number for my older LT v5 in the process. I promptly downloaded the software via the provided URL. It is the 929 build.

It took a while to setup a new Intel based Mac to run it on. I'm now trying to register the upgrade but can't. I've entered the serial number and registration code from my previous LT v5. However, the "Register Now" button stays gray. Somehow, I think I was supposed to have been emailed a new number and code to use with the FX upgrade.

I did receive an Order Confirmation email that has a website download password, customer number, and order number - but nothing else.

New computer's specs: MacBookPro 2.66GHz C2D, OSX 10.6.3
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posh.de  
#2 Posted : Friday, September 10, 2010 4:46:59 AM(UTC)
posh.de

Rank: Senior Member

Joined: 2/23/2007(UTC)
Posts: 484
Germany

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Originally Posted by: laura* Go to Quoted Post
...to have been emailed a new number and code to use with the FX upgrade.

license wise it's an upgrade, installation wise a full version.

thus you need a new, appropirate serno and regkey, the auth code is machine dependent and needs to be generated by registering your license via the Punch! online webpage by pressing the button accordingly.

hth,
Norbert
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laura*  
#3 Posted : Friday, September 10, 2010 5:35:33 AM(UTC)
laura*

Rank: Junior Member

Joined: 9/21/2009(UTC)
Posts: 16
Originally Posted by: posh.de Go to Quoted Post
thus you need a new, appropirate serno and regkey, ...


That's what I was suspecting. So how was I supposed to receive them? The purchase/download process didn't offer up anything.
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posh.de  
#4 Posted : Friday, September 10, 2010 7:17:12 AM(UTC)
posh.de

Rank: Senior Member

Joined: 2/23/2007(UTC)
Posts: 484
Germany

Thanks: 23 times
Was thanked: 49 time(s) in 36 post(s)
Originally Posted by: laura* Go to Quoted Post
The purchase/download process didn't offer up anything.

login to the shop (if avail) and see if status is listed in the 'my stuff' area.... or [URL="http://punchcad.com/contact_us.html"]contact Punch! sales[/URL].

hth,
Norbert
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Tim Olson  
#5 Posted : Friday, September 10, 2010 9:24:03 AM(UTC)
Tim Olson

Rank: Senior Member

Joined: 2/2/2007(UTC)
Posts: 5,447
United States

Was thanked: 499 time(s) in 353 post(s)
Hi Laura

Give tech support a call at 1-800-856-9601.

Or email them at [email protected]

Tim
Tim Olson
IMSI Design/Encore
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laura*  
#6 Posted : Monday, September 13, 2010 2:37:40 PM(UTC)
laura*

Rank: Junior Member

Joined: 9/21/2009(UTC)
Posts: 16
Originally Posted by: posh.de Go to Quoted Post
login to the shop (if avail) and see if status is listed in the 'my stuff' area....


Logging in shows the purchase transaction but no extra information.

Originally Posted by: Tim Olson Go to Quoted Post
Or email them at [email protected]


Problem solved by tech support! :)

Thanks.
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